Clarity at every step.

ELLYVALO Terms of Service

1. Platform and contact.

ELLYVALO provides website, booking and store-management services. Contact hello@ellyvalo.com for support or complaints. Read your plan, order, privacy notice and cancellation/refund policy before purchasing. A business representative must have authority. Legally required contracting-party details must be provided when required; a brand name is not a substitute.

2. Accounts and scope.

Keep contact details accurate and protect passwords and authenticators. Grant only necessary roles and report suspected misuse. Features, stores, personnel, languages and duration depend on effective entitlements and your confirmed order. Do not send passwords, verification codes or complete payment-card details in chat.

3. Websites and store services.

New standard stores currently choose an available compliant name and receive a platform-generated URL; external custom-domain binding is not offered to new standard stores. Existing individual agreements are preserved. Stores are responsible for lawful content, accurate services, prices and hours, and their services to customers. ELLYVALO remains responsible for its own platform as required by law. Saved booking records establish booking status; notification failure does not automatically cancel a booking.

4. Prices, payment and delivery.

Published plan prices currently include tax. Before confirmation, the order must show currency, period, activation charges, add-ons, discounts and total, without adding undisclosed tax later. Six-month and annual terms are paid for that period, not monthly instalments or automatic-renewal consent. Renewal requires a confirmed order or separate authorization. Later price changes do not rewrite completed orders. Entitlements are delivered to the existing member according to the agreed method and timing; the store expiry date is available in the workspace. If payment is uncertain or access is missing after payment, contact us about the original order instead of paying again. Complimentary access is not cash payment.

5. Cancellation and data.

Stopping renewal, requesting a refund, deleting an account and cancelling a store booking are separate actions. Refunds follow the refund policy, terms disclosed at purchase and applicable law. Internal queues do not invalidate timely requests. Expiry is not immediate deletion of all data; access and retrieval follow disclosed arrangements and the privacy notice.

6. Discount codes and footers.

A member's public number is their personal discount code. Eligibility follows the published offer and confirmed order. Codes are not login credentials or universal discounts on store services. Existing settings allow promotional footers to be disabled without removing independently acquired features. Safety reporting remains separate. Existing valid credits are preserved; these terms introduce no reward amount, rate or cash-withdrawal promise.

7. Security and maintenance.

Impersonation, fraud, spam, rights violations and unauthorized cross-store access are prohibited. Specific risks may require proportionate action with explanations and a complaint channel, except in emergencies. Maintenance and backups do not guarantee uninterrupted service or every email's delivery and do not waive legal responsibility. Administrator access for support, maintenance or authorized migration remains subject to necessary-purpose and data-protection controls.

8. Changes and disputes.

Material changes will be notified appropriately without retrospectively reducing purchased rights. Contact hello@ellyvalo.com about disputes. Mandatory rights and statutory jurisdiction remain unaffected.

Preparation status and scope

The brand is ELLYVALO. Proposed company: 形光數位科技有限公司 (incorporation not completed). This proposed name is not an incorporated company, payment merchant or contracting party. The actual service provider and personal-data responsible party is the actual operator separately identified on this page. Incorporation is not a prerequisite for the Owner to open complimentary stores using their own data and mailboxes. This confirmation does not enable public payments or collection of other people's customer data without the required notices.

ELLYVALO Privacy Notice

1. Scope and contact.

Contact hello@ellyvalo.com for privacy requests. ELLYVALO handles platform membership, billing, security and support data. Stores are responsible for their own customer and booking purposes; the platform provides authorized storage, management and notification services. The actual data collector's identity and legally required information must be clearly disclosed at collection.

2. Data and purposes.

Depending on the feature, data may include names, email, necessary telephone numbers, accounts, roles, website names, public content, booking details and times, order/payment references, delivery status, IP addresses and necessary access and operation logs. Purposes are verification, service, support, reconciliation, notifications and abuse prevention. Required fields are marked; withholding necessary data may prevent registration, contact, booking or payment. Do not submit unnecessary identity documents or sensitive information.

3. Sources, recipients and locations.

Data mainly comes from you or authorized store personnel. Enabled third-party sign-in and payment options exchange only necessary information; matching emails alone do not authorize account merging. The operating system is hosted in Taiwan and uses necessary hosting, Zoho Mail/ZeptoMail and selected identity or payment services. Actual overseas processing locations, recipients and purposes must be disclosed before relevant collection. Unactivated LINE, calendar or other services are not represented as active. Access is limited to authorized personnel, processors and legally required recipients. Customer lists are not sold or freely shared between stores.

4. Retention.

Data is retained only for necessary service, contract, lawful accounting, security and dispute purposes. When a purpose or retention period ends, deletion, cessation or de-identification follows applicable law, except minimum records legitimately required. Backup copies expire through the actual rotation process, not necessarily immediately when deletion is requested; restoration must reapply deletion records and notification holds. Any separately specified grace, retrieval or deletion period must be disclosed and match operation, not undisclosed test settings.

5. Rights.

Email us to request access, copies, correction, cessation or deletion. We reasonably verify identity without requesting passwords or authenticator secrets and respond within applicable legal time limits, explaining the outcome or grounds for delay/refusal. Store customers may also contact their store. Withdrawing optional consent does not undo prior lawful processing but may affect the optional feature.

6. Cookies and security.

Essential cookies support authentication, sessions, request protection and language preferences. Non-essential analytics or marketing require applicable notice/consent; service acceptance is not marketing subscription. Transactional, security and marketing messages are separate. Provider acceptance is not inbox receipt or reading. Appropriate access and secret protection apply; incidents are handled and notified under applicable law without claiming unverified capabilities.

7. Versions.

Consent records retain version, language, content identifier and time. We do not tick consent on your behalf. Material changes require notice and consent where required; a footer update does not rewrite past consent.

Services used and processing scope

Yuan-Jhen: Taiwan VPS, platform hosting and storage.

Zoho Mail: company correspondence via mail.zoho.com, mapped by Zoho to a US data center. ZeptoMail: account and booking notices via the configured api.zeptomail.com HTTPS endpoint. An endpoint does not prove all account data is processed in one country; account-specific Zepto storage and subprocessor locations have not all been independently checked.

Provider-level notice: Zoho's privacy policy allows personal and service data to be processed, transferred and stored in the US, EEA and other countries where Zoho operates. No Taiwan-only or US-only commitment is made.

Google: optional basic identity and email verification, potentially worldwide processing under its policy; no Gmail messages or contacts. Unused services are not represented as active.

ELLYVALO Cancellation and Refund Policy

1. Scope.

This policy applies to ELLYVALO platform plans and services, not store-customer service refunds. Contact hello@ellyvalo.com.

2. Requests.

Provide the member contact email, order number, affected item and whether you seek cancellation of renewal or a refund. Do not send full card numbers, passwords or codes. Statutory withdrawal does not require a reason, support approval or waiting for a button where the law does not require those conditions. Keep your order and request records. An internal queue does not invalidate a legally timely request.

3. Renewal.

Stopping future renewal does not immediately delete an account or automatically refund an already-paid period. Existing rights follow the original order and lawful withdrawal or termination. Monthly or annual billing alone does not authorize subsequent automatic charges.

4. Rights and amounts.

Applicable law and terms disclosed at purchase govern. Online delivery, digital-product labels or signing in are not blanket exclusions from mandatory withdrawal or refunds. Where Taiwan's seven-day distance-transaction withdrawal right applies, its time limits, procedure and lawful exceptions apply. Where its service-contract refund deadline applies, the amount due is returned within fifteen days beginning the day after receipt of withdrawal notice, not delayed indefinitely for provider checks. Higher mandatory protections remain. ELLYVALO offers a seven-day satisfaction refund guarantee. After seven days, a change of mind alone is not grounds for a refund. Statutory rights, non-delivery, duplicate charges and billing errors remain protected. The start date and applicable items, including setup fees, follow the terms disclosed and agreed before purchase; undisclosed internal restrictions cannot reduce this guarantee or statutory rights.

5. Method and status.

Reconcile the original paid amount, currency and refundable scope. Use the original payment route when available; agree and verify any alternative rather than paying an arbitrary third party. Confirmed and pending refunds are checked together to prevent duplicate refunds. Received, processing, confirmed, failed and unknown statuses are distinct; acceptance is not proof of credited funds. Do not deduct charges prohibited by law. Non-cash grants/credits are not cash refunds; existing credit rights follow their applicable rules.

6. Non-delivery and data.

Contact us about missing access, duplicate charges or uncertain payments using the original order; do not pay twice. A refund is not deletion of all customers, bookings, photos or accounts. Service termination, operating impacts and retrieval are handled separately, with minimum legally required accounting records retained.